Reference

How Our Legal Terms Protect Your Account

agencuan55 sets out its legal terms so you know exactly what governs your account, your data, and your activity on this platform. Everything here applies to eligible regions where access is permitted under local law.

Jurisdiction-dependent accessAccount data rightsDANA, OVO, GoPay wallet termsUser conduct policyContact for legal requests
agencuan55 How Our Legal Terms Protect Your Account
LEGAL CONTACT PATHS

Where to Send Your Legal Queries

If you have a question about how our terms apply to your account — whether that's a data access request, a dispute over a transaction processed via GoPay, or a question about account closure — our support team handles legal inquiries directly. Reach us through the channels below. Players in Batam and across Indonesia use the same contact paths.

Team online

Live Chat

Start a live chat session from your account dashboard. Our support team can log your legal inquiry, escalate it, and confirm receipt within the session.

Email Support

Send detailed legal requests — including data access or account review requests — by email. We aim to acknowledge all written inquiries and provide a formal response.

Account Help Centre

Your account's Help section includes a dedicated legal request form. Use it to flag policy questions tied to your DANA, OVO, or GoPay wallet activity.

HOW WE HANDLE DATA

Data, Cookies, Security and Your Rights

Our approach to data and account security is built around giving you clear, actionable control. We do not sell your personal information to third parties. Here is how each key area works in practice.

Data Retention

Account and transaction records are retained for the period required by our operational and legal obligations. You can request a summary of stored data through the Help Centre form.

Cookie Policy

We use functional and analytics cookies to keep your session active and improve site performance. You can adjust cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and any withdrawal request. If you notice an unrecognised login, use the account lock option immediately and contact support.

Requesting Changes

To correct, delete, or export your stored data, submit a written request via email or the account Help Centre. We process confirmed requests in line with our retention schedule.

Your Legal Rights and Account Questions

These are the questions we hear most often about how our terms apply to accounts, data, and payments. If yours isn't here, our live chat can point you to the right clause.

Access to the platform depends on local law and the regulations of your specific region. We make the platform available where local law permits and do not override regional restrictions.

When you use DANA or OVO to deposit, both our platform terms and that wallet provider's own agreement apply. Transaction records are shared between the two systems for verification and dispute handling.

Yes. Submit a data access request through the Help Centre form or by email. We will confirm receipt and provide a summary of the data stored against your account.

We retain account and transaction records for the period our operational and legal obligations require. The exact retention period depends on the type of data involved.

Closing your account does not immediately erase all records. Data required for legal or dispute purposes is retained for the applicable period. You can request clarification through the support contact form.

Raise the issue through live chat or by email. Our support team will log your dispute, review the relevant clause, and provide a written response outlining how the term applies.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.